Top 8 Skills for Graduates to get a job in Hospitality
When recruiting from university, hospitality employers look for a key set of skills from graduates. If you are able to provide evidence of occasions when you have used and developed these competencies, you will stand a far better chance at beating the competition and grabbing yourself that job!
At the heart of this industry is the customer, so providing outstanding customer service is vital. I’m sure you already have some experience working in retail or in a restaurant, so you will already know that the customer is always right and how important it is to stay calm when dealing with difficult customers. It will be your job to ensure that your guests are having a great experience by understanding their needs, being able to cater to them and providing great service with that Colgate smile!
Hospitality is the perfect place to start using your natural charm. Exceptional communications skills are highly valued in the hospitality industry. You will be engaging with customers, clients and colleagues from all different backgrounds, nationalities and ages, so it is important that you are able to communicate in a way that people can relate to, whilst also representing the business.
Teamwork is the key to success! To deliver exceptional customer service you will need to contribute as part of a team, as well as communicate successfully to ensure a seamless guest experience. As with all teams, you will need to value the contributions of everyone, motivate and encourage colleagues to work towards a common goal.
If you lack the ability to multitask, then you will probably struggle to work in hospitality. Working in this industry means completing several tasks at once, so being organised is key. Proving that you have excellent organisational skills will help to attract employers and will help you to be better at your job. If the organisation is still a skill you need to develop, start by planning your day ahead and keeping a checklist of the things you need to complete.
As with any role, it is important to have an understanding of the industry when starting out. A great way to develop your commercial awareness is to get some work experience, which will give you an insight into the industry as well as help you to form a network early on which will prove valuable in the future.
Enthusiastic and Driven
Great employees in Hospitality are enthusiastic when engaging with customers and are driven to provide the best service they can. They also enjoy finding new ways to work that not only benefits the company but also the customer too, providing that all-important unforgettable experience!
Networking and hospitality come hand-in-hand. If you love talking to people, then building strong connections should come naturally to you. It’s not just a great way to progress your career but it is also a great way to encourage your guests to keep coming back. Whether you are engaging with your guests at the hotel or by responding to online reviews, it is vital to always stay connected with them to ensure they stay loyal and spread positive reviews.
You will encounter people from all over the globe when working in hospitality. So, being able to communicate in another language is always a bonus, especially as it means guests will instantly warm to you when speaking in their mother tongue.
So there you have it, the top 8 skills needed if you want to work in Hospitality.
Why not have a look at the roles we have available at startworktoday.co.uk and start putting all your amazing skills to use!